Terms & Conditions

2. Partner Transportation Providers

Max Luxury Limo may, when necessary for service availability, additional capacity, geographic coverage, or operational requirements, arrange for all or part of a transportation service to be performed by a carefully selected independent transportation partner or affiliate provider.

By booking transportation with Max Luxury Limo, the customer acknowledges and agrees that a trip may be fulfilled by an independent partner provider. Vehicles and chauffeurs supplied by a partner provider are independently owned, operated, and employed or contracted by that provider and are not part of the Max Luxury Limo-owned fleet.

Max Luxury Limo selects partner providers with the expectation that they maintain appropriate commercial licensing and insurance and provide premium sedans or SUVs consistent with professional chauffeured transportation standards. Partner providers are expected to maintain standards relating to vehicle presentation, cleanliness, comfort, chauffeur professionalism, punctuality, and customer service.

When partner fulfillment is used, the specific vehicle make, model, color, or chauffeur may differ from vehicles directly operated by Max Luxury Limo unless a specific vehicle has been expressly confirmed in writing.

Max Luxury Limo may coordinate the reservation, customer communication, and transportation arrangements with the selected partner provider on the customer’s behalf. See Partner Network.

5. Hourly Service Extension / Overtime

Hourly reservations are booked for a specific duration. If service continues beyond the originally scheduled end time, additional time is billed in one-hour increments at the applicable hourly rate. Any portion of an additional hour is charged as one full hour.

Overtime is measured from the originally scheduled end time to the actual end of service. For example: 10 minutes of overtime is billed as 1 additional hour; 59 minutes as 1 hour; exactly 60 minutes as 1 hour; 60 minutes and 1 second as 2 hours; 1 hour 10 minutes as 2 hours; and 2 hours 5 minutes as 3 hours.

The applicable hourly rate is the hourly rate approved for your reservation, as updated by any approved change to the reservation. Surcharges, promotional codes, credits and discounts applied to the original reservation are not applied again to additional time.

Extensions are subject to chauffeur and vehicle availability and are not guaranteed. These Terms do not by themselves authorize an automatic change to the reserved duration or an automatic charge to your payment method; any additional time is added to your reservation and collected separately.

6. Vehicle Damage & Extraordinary Cleaning

The customer is responsible for the reasonable, documented costs of damage to the vehicle and of extraordinary cleaning caused by the customer, the customer’s passengers or guests, or any animal transported with them. This includes damage to the vehicle interior or equipment; stains and spills; bodily fluids; burns; smoking or vaping damage and persistent odors; and pet-related stains, odors, hair, scratching or tearing.

Recoverable costs are limited to what is reasonably necessary to return the vehicle to its prior condition, such as excessive or professional cleaning, professional deodorizing, repair, replacement or restoration. Any such cost will be supported by documentation, such as photographs and a cleaning or repair invoice or estimate. No fixed penalty applies, and ordinary wear and the routine cleaning expected after a trip are not charged.

7. Traveling with Pets & Service Animals

Pets are accommodated subject to chauffeur and vehicle availability; please mention a pet in your booking notes. Customers traveling with cats, dogs or other pets are responsible for protecting the vehicle interior. Pets should travel in an appropriate carrier, crate, kennel or similar secured enclosure whenever reasonably possible. If an animal will not stay in an enclosure, the customer must supply an appropriate protective seat cover or equivalent protection.

The customer remains responsible for hair, odor, stains, scratches, tears, bodily fluids, and the cleaning, repair or restoration caused by the animal, as described under Vehicle Damage & Extraordinary Cleaning.

Service animals are accommodated as required by applicable law. A service animal is not required to travel in a carrier, crate or kennel, and no pet fee or pet-related requirement is applied to a service animal where applicable law prohibits it. Damage actually caused by a service animal may be handled under the general vehicle damage policy above, consistent with and to the extent permitted by applicable law.

11. $50 App Credit Promotional Terms

The $50 App Credit is a promotional credit available to eligible Max Luxury Limo customers who create an eligible account through the Max Luxury Limo mobile application.

Limit one $50 App Credit per person. Creating or using multiple accounts, email addresses, phone numbers, or sign-in credentials to obtain more than one promotional credit for the same person is prohibited.

Separate individuals within the same household may each qualify for the promotion, provided each person independently satisfies the eligibility requirements.

The promotional credit has no cash value, is non-transferable, cannot be withdrawn or redeemed for cash, and may only be used toward eligible Max Luxury Limo bookings.

Any unused promotional balance may remain available for future eligible bookings subject to the promotion terms.

Max Luxury Limo reserves the right to deny, withhold, reverse, or remove promotional credit in cases of duplicate claims, fraud, misuse, or abuse of the promotion.