Data Deletion Request

1. How to Make a Request

Choose whichever is easiest. All three reach the same team.

• Email info@maxluxurylimo.com with the subject Data deletion request
• Use the form on our contact page
• Call us on (813) 556-9921

Requests are handled by a member of our team rather than automatically. There is no self-service delete button, so please use one of the routes above.

2. What to Include

Tell us enough to find your records, and no more than that. Depending on how you have dealt with us, that is usually:

• The name, email address, or phone number you used when booking
• If your request is about Instagram, the Instagram username you messaged us from
• Anything that helps us be sure we have the right person, such as an approximate booking date

Please do not send us payment card numbers, government identification, or other sensitive documents. We do not need them to find your records, and we would rather you did not have to share them.

3. What Happens Next

We confirm we have received your request, locate the records that relate to you, and delete what we are able to delete. If anything has to be kept, we tell you what it is and why. If we cannot match your request to any records, we will say so rather than leave you waiting.

4. Messages You Have Sent Us on Instagram

When you message our Instagram account, Meta passes us the identifier Instagram assigns to you for conversations with our business, your Instagram username or display name where Instagram provides it, the content of your message including any attachments you send, and the time it was sent. We use it to read your message and reply to you.

A deletion request removes that conversation from our systems. It does not remove the conversation from Instagram itself — that copy sits in your Instagram account and in Meta's systems, and it is controlled by you and by Meta rather than by us. To remove it there, delete the conversation in the Instagram app, or contact Meta directly.

You can also simply stop messaging us; we do not send Instagram messages to people who have not written to us first.

5. What We May Have to Keep

Where a booking has already taken place, we may need to keep records of the trip and its payment to meet legal, tax, and accounting obligations, to resolve a dispute, or to defend a legal claim. That is a narrow exception, not a general one: anything kept for those reasons is limited to what the obligation requires and is not used to market to you.

We do not publish a single fixed retention period, because the right one depends on which obligation applies to a given record. If you ask, we will tell you what we have kept in your case and the reason for it.

6. Related Pages

Our Privacy Policy explains what we collect and why. Our Terms & Conditions govern the service itself.