Privacy Policy

2. How We Use Your Information

• To process and manage your reservations
• To send booking confirmations, driver assignments, and trip updates via email and SMS
• To contact you regarding your booking
• To improve our services

3. SMS Communications

By providing your mobile phone number and checking the consent box during the booking process, you consent to receive transactional SMS text messages from MAX Luxury Limo related to your booking — including booking confirmations, chauffeur assignments, trip reminders, and trip status updates. Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. Reply HELP for help, or contact us at info@maxluxurylimo.com or (813) 556-9921.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number, mobile opt-in, and your consent to receive SMS messages will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.

4. Instagram Messaging

If you send a direct message to our Instagram account, Meta passes that message to us so that we can read it and reply. What we receive is the identifier Instagram assigns to you for conversations with our business, your Instagram username or display name where Instagram provides it, the content of your message including any attachments you send, and the time it was sent.

We use it for one purpose: to answer you and to arrange transportation if that is what you are writing about. If your message leads to a booking, we may connect the conversation to that booking so our team can see it in context. We do not use Instagram messages to advertise to you, and we do not send Instagram messages to people who have not written to us first.

Instagram is a Meta product, and your use of it is governed by Meta's own terms and privacy policy as well as this one. Deleting a conversation from our systems does not delete it from Instagram — see Data Deletion.

5. Website Chat

The chat window on this site is operated by us. When you send a message through it we receive what you type, the time you sent it, and a random identifier we create for your browser so that your conversation stays yours and comes back to you when you return to the site. That identifier is stored in a first-party cookie, is not shared with anyone, and identifies a conversation rather than a person — it tells us nothing about you that you have not typed.

We use website chat messages to answer your question and to arrange transportation if that is what you are asking about. If you are signed in to a customer account, or the conversation leads to a booking, we may connect the conversation to that account or booking so our team can see it in context. Replies are written by our team.

Please do not type payment card details into the chat. If you send information we do not need, we may remove it. You can ask us to delete a chat conversation — see Data Deletion.

6. MAX Concierge and AI Assistance

When you use the chat on this site, your messages and the trip details discussed in them — pickup and drop-off, dates and times, passenger and luggage counts — may be processed using an AI service provider so that MAX Concierge can understand what you are asking for and help with quotes and reservations. Processing happens on our servers; the provider receives the conversation in order to produce a reply and returns it to us.

The assistant does not decide what anything costs. Prices are calculated by our own systems, discounts are issued and validated by our own systems, and a booking is only made and a card only charged through the ordinary checkout on this site. The assistant cannot confirm that a vehicle is available, and a quoted price is not a reservation.

You can ask for a person at any time and one of our team will take over the conversation. Ask us to delete a chat conversation and we will — see Data Deletion. (Disclosure version 2026-08-13.)

7. Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. We share information only with service providers necessary to fulfill your reservation (e.g., assigned driver, payment processor). No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes.

8. Data Security

We use industry-standard security measures to protect your personal information. Payment data is processed by Stripe and never stored on our servers.

9. Retention and Deletion

We keep your information for as long as we need it to provide the service you asked for and to meet the legal, tax, and accounting obligations that follow from it. Where a booking has taken place, records of the trip and its payment may have to be kept for those reasons even after you ask us to delete them; anything kept on that basis is limited to what the obligation requires and is not used to market to you.

You can ask us to delete the information we hold about you, including messages you have sent us on Instagram or through the chat on this site. Our Data Deletion page explains how to ask, what to include, and what happens next.